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Huge choice of designer brands - 10% off Across Thousands of Products - Free delivery on all UK mainland orders over £50
FAQs
Got a question?
What Delivery Methods Are Available?
Currently we can deliver your order via a courier (Fedex) and you will get your package delivered to you for a small fee from £4+.
For people who are living close to Norwich, we deliver locally using our own delivery vans.
If there is any more information needed, please feel free to contact us on the contact us page.
How Long Will It Take To Get My Package?
Depending if we have stock of the item, it should be next day delivery but usually its between 3-5 working days. If we have to order in the required paint/wallpaper, this then will add a few more days onto the delivery.
Furthermore , for all wallpapers they have to be ordered in from the manufacturer, so this also can delay delivery for a few days.
Any more advice, please feel free to contact us using the contact us page.
Who should I to contact if I have any queries?
If you have any queries about anything to do with delivery/shipping or the products we supply, please feel free to contact us on the phone number below.
Furthermore, you can contact us at our email also which is :
Or you can contact us through our contact us page (above on navigation) and fill in a simple form to let us know your query and you can also use our new live chat system.
Do You Ship Internationally?
No, unfortunately we don’t. We offer delivery to Mainland UK only.
How Can I Return a Product?
Please refer to our Returns Policy Page or email us on [email protected]
Do I need an account to place an order?
You can use an account to order products. Although we do offer Guest checkout, so no, you don’t need an account.
(Although it may be recommended so we can contact you more easily)
How do I place an Order?
You can either phone use, or place an order online!
To do this, Select a product, from either searching or going through our levels on the site.
Click checkout and input billing details, After that leave the rest to us!
What’s The Coupon Codes Policy?
Usually, when we have a coupon out we don’t have many policies.
The only rule we have, is that it can not be stacked and several codes can not be used at the same time through the checkout.
If you want a refund when you used a coupon, you will get the refund price after the coupon has been used.
How Can I Cancel Or Change My Order
If you want to ring us on 01603 400777, or send us a email to [email protected] we will be able to sort that out for you.
Is Buying On-Line Safe?
There can be a lot of debate on whether buying online is safe. But we guarantee we are safe website. as we encrypt your data online through the checkout process.
You can choose to pay through PayPal, phone or through your credit card if it feels safer.
If you feel any concerns about your payment, please don’t hesitate to contact us.
How Do I Track My Order?
when you get a confirmation email about your order. Depending on who your courier is, you can request to receive a tracking code, in which you can track your order.
If there is a problem, or you want too find out more about this, please feel free to contact us.
What Payment Methods Are Accepted?
At the moment we accept, credit, visa, paypal, Sage pay and phone pay.
Phone pay - You can choose to pay over the phone with one our sale team. (Data will not be kept, only for the order)
Credit/Visa-Usual billing form, which takes the funds straight from your bank account.
Paypal-Log into your Paypal account to forward the payment to us.